Monday, 8 September 2014

Customer Service Agent Job at eCard Solutions Ltd Tanzania

eCard Solutions Ltd has a position for a Customer Service Agent in Dar es Salaam, Tanzania
Deadline:  1st October 2014

Terms: This is a fulltime position

Duties: Customer service agent will be responsible for answering all incoming phone calls that come into a Customer Contact Centre that may involve customer inquiries & questions, handle complaints or processing product orders, trouble shoot problems and provide information. He are also required to ensure logging of all calls received and maintaining response and resolution times as per the Service Level Agreements

Education: High school diploma from an accredited institution; An Internationally recognized Diploma in the field of Computer Science; CompTIA A+ or equivalent industry certification in IT foundations;  Security 5 or equivalent entry level IT Security certification; Courses in administration and/or data management are an asset.

Experience: Knowledge of computer and communication systems

How to Apply
All applications should be addressed to the Managing Director at the address below. All applications must be accompanied by a complete CV & photocopies pf certificates. At least two references must be provided. All positions are for employment in Dar-es-Salaam. The deadline for applications is 1st October 2014.
eCard Solutions Ltd
Five Star Complex ; 1st Floor, Along Nyerere Road, P.O.Box 79315,
Dar-es-Salaam, Tanzania

Telephone: 2180615/25/35,2183908,2183916,2183958 Fax: 2180643