eCard Solutions Ltd has a position for a Customer Service Agent in Dar es Salaam, Tanzania
Deadline: 1st October 2014
Terms: This is a fulltime position
Duties: Customer service agent will be responsible for answering all incoming phone calls that come into a Customer Contact Centre that may involve customer inquiries & questions, handle complaints or processing product orders, trouble shoot problems and provide information. He are also required to ensure logging of all calls received and maintaining response and resolution times as per the Service Level Agreements
Education: High school diploma from an accredited institution; An Internationally recognized Diploma in the field of Computer Science; CompTIA A+ or equivalent industry certification in IT foundations; Security 5 or equivalent entry level IT Security certification; Courses in administration and/or data management are an asset.
Experience: Knowledge of computer and communication systems
How to Apply
All applications should be addressed to the Managing Director at the address below. All applications must be accompanied by a complete CV & photocopies pf certificates. At least two references must be provided. All positions are for employment in Dar-es-Salaam. The deadline for applications is 1st October 2014.
eCard Solutions Ltd
Five Star Complex ; 1st Floor, Along Nyerere Road, P.O.Box 79315,
Telephone: 2180615/25/35,2183908,2183916,2183958 Fax: 2180643