Friday, 12 September 2014

Career at Exim Bank (Tanzania) Limited - Banking Officer

Job Title: Banking Officer – Call Centre – 4 posts

Employer: Exim Bank (Tanzania) Limited

Duty Station: Dar Es Salaam, Tanzania

Application Deadline: 18th Sept 2014

Job Description:


Handling all customer queries by providing prompt, accurate courteous service
Service recovery - turn a complaint/unhappy customer into a loyal satisfied customer with professional and empathetic service recovery
Declaration of complaints
Logging of service statistics, complaints, inquiries
Analyzing and close looping of all customers issues (new and existing ones) and establish root cause, present to relevant department or branches
Ensuring departmental objectives and targets are met example by answering calls
Ensure requests or investigations are completed appropriately and faxed out to other channels/departments
Ensure superb follow-up and fulfill promises made to our customers
Ensure compliance with Banking Policy and Standards, local laws and regulations and
Controls and procedures of the Bank

Competency Required:

Work as a team  to assist the Bank as well as clients, in managing customer queries regarding our products and services
Trail and document customer contacts in customer association management applications and systems in and verify information by phone, using professional and considerate phone techniques
Ability to manage a modern, technology-oriented product and afford customers with the knowledge required on applications
Capability to quickly and efficiently use client specific computer systems and databases to review accounts and update data with accurate information
Attain and verify information by phone, using professional and considerate phone techniques
Handling and processing of administrative accounts, bank accounts, customer inquiries, and other administrative client-oriented processes as requested.

Qualifications, Experience And Skills Required:

Bachelor Degree in Commerce, Economics or Equivalent; Masters Degree in relevant field will be an added  advantage
Experience working in a Financial/Banking industry
Proven sales, cross-selling, and up selling experience
Knowledge on banking products and processes
Effective communication skills
Computer literate
Team Player
Relationship management skills

How to Apply:

If you are interested and ready for great challenges, please send your application letter, enclosing full Curriculum Vitae, copies of relevant certificates and testimonials, three names and address of referees one of whom should be from current employer by 18th September 2014.

Head of Human Resources
Exim Bank (Tanzania) Limited
3rd Floor, Exim Tower
P. O. Box 1431
Dar Es Salaam.

We thank all those who will show interest in working with us, but regret we will only be able to contact short listed candidates