Employer: National Housing Corporation (NHC)
Duty Station: Dar Es Saalam
Application Deadline: 22nd July 2014
The Senior Sales Administration Officer (SSAO) reports to the Sales Manager and has overall responsibilities Sales reporting, Monitoring and Evaluation, Sales process Compliance and facilitation and enforcement of compliance on the Customers handling and Sales processes of customer documents at the Central Control Centre (NHC's Head office). This includes monitoring Service Level Agreements (SLA) with other functions and supporting Directorate of Business Development in the strategic Customers Satisfaction Compliance.
Specific Duties and responsibilities:
Administration of all customer sales related inquiries thereafter channeled them through all NHC's means of customer's feedback such as Call Centre Agents, Suggestion boxes, Walk in Customers and any others.
Work closely with a wide range of (Internal and External) stakeholders and partners to ensure the customer promise are fulfilled through Service Level Agreement (SLA) with in Directorates and Customers Service Charter is adhered to; hence ensure seamless service
Responsible for documentations related to Sales transaction, ensure all customers have complied to the requirements, and all document are kept in the rightful manners; These documents are such as application forms, transfer documents and other property documents.
Ensure Seamless Management information System of Customer information Database and documentation; hence ensure the periodic reports such as weekly, Monthly or Quarterly are generated timely without failure.
Implement Management Information System (MIS) that will enable continuous tracking of the overall business performance, monitoring of customer satisfaction, and provision of management reports. Further to that, prepare and upkeep a waiting list registers and advises on the method of selling houses.
Act as interface between NHC's Internal processes and other key stakeholders such as Mortgage loans originators, Agents, Banks and Customers that includes facilitate loan processes, reconciliation and tracking of payments, legal and regulatory compliance,
Work with research unit and thereafter integrate the Market information as part of the business growth opportunity.
Ensure that house buyers' pays timely and take appropriate action for the defaulters of the same in collaboration with Sales Team.
Use the available data to undertake all Carry out risk assessment, including monitoring of advances from individuals and groups, strictly adherence to the provisions of the company policies to ensure minimal losses to NHC.
Monitor and manage the performance and development of direct reports and agents. This includes annual performance appraisals as well as reviewing all appraisals for the area.
Constant contacts with 3rd party sales partners to ensure support to all stakeholders are adequate and served prompt.
Performs such other related duties as may be assigned by Director of Business Development from time to time.
Qualifications and Experience:
Experience will include overall Sales Administration I Credit Control and recovery I and lor Administration of the Key Account Management experience with at least 5 years of experience preferably gained in the real estate, Finance Services Industry and/or Fast Moving Consumer Goods [FMCG) sectors;
Bachelor's Degree in Business, Economics and Statistics or Equivalent complimented with relevant professional experiences arid certifications. Candidates with all the appropriate core skills and demeanor with the career portability from another industry sector will be considered;
Experienced sales professional with a track record of success in Key Account Management and overall business development with experience preferably gained in the real estate, Finance Services Industry and/or Fast Moving Consumer Goods [FMCG] sectors;
Ability to quickly forge relationships with internal and extemal stakeholders, as well as develop a high level of trust;
Strong affinity to a 'Business Development environment as it is important to create meaningful "value added services' for key accounts and customers;
Proven track record in working within a complex sales environment and be involved in the key decision making process related to key account management;
Strong sense of independence and ability to work autonomously with very little supervision. A 'self-starter" personality is an obvious must with account management and relationship management capabilities and drive.
REMUNERATION: Very attractive REMUNERATION package is offered as per NHC scheme of service.
If you think you meet job requirement, please apply in strictly confidence indicating post you are applying to the undersigned enclosing an application letter, photocopies of relevant certified certificates, and names of two referees to the address below, and it must reach the undersigned before 22 July, 2014.
NATIONAL HOUSING CORPORATION, PO.BOX 2977,
DAR ES SALAAM
NB: Only shortlisted candidates will be informed.