Job Title: Explore/Mobile Camp Manager
Employer: PATS Consulting Group Limited
Duty Station: Arusha, Tanzania
Application Deadline: 27th May 2014
Duties and Responsibilities:
• Drive the broader goals of the company, in terms of the mobile camp, by planning and implementing the agreed Strategic Management Plans
• Management and training of camp staff in line with the Hotel Standard of Excellence
• Ensure ultimate guest relations in the camp and that the “at home” personal attention levels are maintained
• Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded
• Effective financial management through the administration of orders and effective stock control
• Effective communication and maintenance of camp relations
• Maintain the design and look of the camp as per the standards set out by the design team
• Grow and develop the staff within their positions and into new positions with more responsibility
• Adapt and re-invent service standards according to industry demands
As such the person filling this position needs to have:
• A minimum of an Advanced diploma in hospitality management
• A minimum of 6 year’s work experience in a well recognized mobile camp/camp, four of which must be in managerial position – therefore a proven background in mobile camp operations, with particular understanding of the logistics involved in mobile camp operation is essential..
• Exceptional Food and Beverage knowledge
• Leadership skills
• A hardworking, co-operative manner
• High standards of service excellence and a passion for the industry
• Attention to detail
• Exceptional English, a working knowledge of Swahili and a second European language would be preferable
• Good computer literacy and hotel management systems training
• Excellent management ability
• A clear understanding of basic labour law and disciplinary procedures
• A developmental approach to staff
• Assertiveness, patience and good organizational skills
• Understanding of housekeeping and maintenance procedures
• An awareness of developments within the food and camp industries, as well as international trends in hospitality
Key Performance Areas
1. Drive the broader goals of the company, in terms of the camp, by planning and implementing Strategic Management Plans:
• Formulate plans for the camp, according to the goals and guidelines provided annually by the management company;
• Liaise actively with all members of the department, other Strategic Managers and HOD’s, and the general manager before completing the plans;
• Implement the plans actively during the course of a year;
• Ensure that the camp staff are aware of the plans and relevant objectives and ensure that they feel part of the process;
• From time to time you may be asked to carry out a task given to you by your superior, even though it may fall out of your general job description. It is expected that these tasks are part of the successful day-to-day operation of hotel and will be conducted as such.
2. Management and training of the camp staff in line with the
Hotel Standard of Excellence
• Issue areas of responsibility to assistant camp manager and ensure that tasks are executed timeously and to the required standard;
• Ensure that all staff have a clear understanding of the hotel Standard required of them;
• Make sure that each individual has a clear understanding of their role within the camp and that they are supported in it
• Maintain an eagle eye on guest feedback and take action, where necessary;
• Provide and plan for adequate staff on the ground through:
o seasonal rotation
o appropriate management of staff leave
• 6. Ensure all staff are correctly dressed to enhance the image of the establishment;
• 7. Conduct staff performance reviews on a bi-annual basis to provide feedback to staff on their performance; to identify training needs; and encourage input from individuals in terms of the department processes and their individual performance;
• 8. Have an appropriate training program in place for camp staff on group and individual basis;
• 9. Where necessary, discipline staff according to the Hotel Disciplinary Code with the assistance of the HR Manager or General Manager. Chair disciplinary hearings, as necessary;
• 10. Work in conjunction with HR Manager in the advertising of vacancies as they arise – vacancies to be advertised internally first, via HR, and only then externally, again via Camp HR Manager.
• 11. Conduct interviews for new staff, in conjunction with Camp HR Manager and other relevant managers.
• 12. Manage, as far as is reasonably possible (and utilizing reports received from HR), the leave days of staff over the year to ensure leave is taken appropriately and as evenly as possible over the year, subject to camp requirements.
• 13. Compile/update job descriptions as new positions are motivated for or current positions adjusted.
• 14. Take charge in any emergency that occurs within the camp and follow the emergency procedures as laid out;
3. Ensure ultimate guest relations in the camp and that the “at home” personal attention levels are maintained
• Oversee logistics of camp set-up, camp disassembly, and camp transport to ensure this is carried out effectively and timeously.
• Meet and greet each guest in camp during their stay;
• Relay “guest in camp” information in the morning meeting;
• Co-ordinate emails relating to guest info from reservations office and file in a day file for easy reference;
• Ensure that supervisory staff are present at all guest meals;
• Report any negative feedback to the General Manager and call on the general manager to intervene when necessary;
• Ensure that staff meet guests on arrival and walk on departure;
• Ensure that staff complete the following key tasks:
o Appropriate Guest information is sent to other hotel properties on the night before their departure
o Indemnity forms are completed for each guest
o Guests fill in the visitors book
o Guests complete feedback cards
• Ensure the guests expectations are exceeded in every manner
4. Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded
• Ensure that the camp is maintained in line with the style and décor operational manual;
• Ensure that the style and design of the camp is not eroded, nothing should be moved or changed without the style and décor stamp of approval;
• Track all maintenance issues and ensure that follow up is swift and effective;
• Ensure that every room; is perfect for a guest arrival and ready for their arrival on time;
• Ensure that preventative maintenance is continuous;
• Co-ordinate with the style and décor department about the refurbishment of equipment;
• Conserve the furniture and fittings (oil, polish, paint);
• Ensure furniture and fittings are ordered and replaced;
• Keep a suppliers and stock list to facilitate perpetuation;
• Ensure equipment is stored safely when not in use, and transported and used safely when in use.
5. Effective communication and maintenance of camp relations
• Communicate continuously with kitchen staff and front of house staff to ensure that things run smoothly in the camp;
• Maintain and update a monthly occupancy forecast for all departments to be able to reference
• Maintain a good relationship with the Arusha office and stay in communications at all levels at all times.
• Complete a written handover for the relief camp manager when going on leave and conduct a formal handover on your return.
• Ensure that a good relationship is maintained with the other hotel camps;
• Ensure that the relationship between the kitchen and service staff is maintained;
• Daily meetings:
o Conduct the morning meeting with all HOD’s;
o Conduct a Front Of House meeting for staff (review day sheet and allocate special requirements and tasks);;
• 7. Monthly meetings:
o Conduct open house meetings (and ensure that your staff attend);
o Attend management meetings and present the month end report.
How to Apply:
Interested and suitably qualified individuals who meet the above qualification and experience should forward their application letter accompanied with detailed CV including contact information of two professional referees with their postal addresses, telephone numbers and email (if available).
Interested candidates should submit their applications via email@example.com
PATS Consulting Group Limited, Block 39, ADA ESTATE, Kilimani Street; Near French Embassy; P.O. Box 22621, Dar es Salaam.
Tel: +255 22 2664247 / +255755 305 050 Fax: +255 768 029 442 Email: firstname.lastname@example.org Website www.patscg.com
Submit hard copy to:
PATS Consulting Group Limited.
Block 39 ADA – ESTATE,p o box 22621.
Near French Embassy|Kilimani Street| dar es
Landline: +255 22 2664247
Call1: +255 755 305 050
Call2: +255 737 217 451
Please Note Only Short Listed Candidates Will Be Contacted.