Tuesday, 27 May 2014

Careers at FINCA International - Delivery Channels Administrator

Job Title: Delivery Channels Administrator- Tanzania

Employer: FINCA International Inc - Tanzania

Duty Station: Tanzania

Application Deadline: 30th May 2014

Job Description:

Duties and Responsibilities:

Manage the subsidiary BREFT Switch application and related software and hardware;
Manage the delivery channel interface to Core Banking Application. Such Interface may include FEPI
Maintain above 98% system uptime for BREFT SWITCH and related delivery channel software and Hardware
Ensure Functional and good health status of related databases supporting Delivery Channel
Maintains, tests and apply  patches related to BREFT Switch/ATM from vendors ;
Provides support to end users on devices and switch related issue;
Work with the Regional Infrastructure Specialist,  Subsidiary Network administrators and network providers to ensure that the connectivity between devices and BREFT functions as expected with minimum downtime ;
Working with reporting Manager to ensure required business reports are developed and available to the business.
Evaluates new technologies and implement them if appropriate for other departments and works with other technical staff to determine hardware and software needs;
Maintains security of hardware and software;
Performs backups of data and operating systems for all critical machines;
Responds to problem reports, machine crashes, hardware failures and power outages;
Take charge and ensure adequate IS Security coverage is maintained at all areas under the delivery channel domain including but not limited to data, infrastructure, networks etc.
Work with the Regional IS Project Manager to ensure all Delivery channel projects are formally managed
Coordinate and support provision of related IS trainings to system users;
Provide specifications and standards in procurement of IS hardware, software, and services;
Responsible for supervising Junior Delivery Channel Administrators.

Strong technical orientation related to the job
Ability to work well in a team environment and under pressure
High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence and initiative
Accuracy, attention to detail and awareness of deadlines
A hard working self-starter with initiative, able to set own priorities
Sharing:  Contributes to a team, and recognizes and promotes the wider corporate picture.
Ability to anticipate problems and proactively takes measures to control or minimize them.
The ability to present information and ideas clearly and concisely
Proven ability to balance, prioritize and organize multiple tasks


Over 2 years of technical experience
Over 2 years of experience in implementation and support of Delivery Channels systems;
Knowledge of Core Banking systems
Knowledge of ISO messaging formats.
Experience with Windows family operating systems;
Experience with enterprise databases (at least one of Oracle, DB2, MS SQL, Sybase);

Education & Experience:
A degree in Computer Science
ITSM knowledge
2+ years of experience in  Systems Administration of Delivery channel related applications
2+ years of experience within a technical support environment, including hardware, software and network support.

Language Skills:

Fluent English: written and spoken
Reasoning Ability                                                

Able to clearly link IT solution to operational performance drivers, generate alternatives and drive positive change.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Communication skills across all levels of the business. Ability to translate business requirements into technical solutions

Computer Skills:
To perform this job successfully, an individual should have knowledge of Core banking and Delivery channel Systems

Key Deliverables:

Minimum downtime on Delivery Channel systems.
Users are able to utilize the Delivery Channel systems to optimal levels.
Timely and efficient implementation of Delivery Channel projects.

Key Relationships:

Responsible for quality assurance and obtaining service level agreements on the performance of the system and to ensure the set standards are adhered to.
Relationships with Channels Business Development Manager , Regional IS project manager  and  subsidiaries to support Delivery channel agenda.
Relationship with Regional IS Director to align Delivery channel  projects with local policies and global standards of the company.
Relationship with suppliers for the procurement of IT services and ensure compliance with agreed SLAs
Relationship with members of IS Department to ensure compliance with goals of the Company.


Availability to travel (40% of the time) to various branches as may be required.


Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

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FINCA International Inc. is an Equal Opportunity Employer.