Wednesday, 23 April 2014

Call Center Operators Careers at Exact Manpower Consulting

Job Title: Call Center Operators

Employer: Exact Manpower Consulting

Duty Station: Dar Es Salaam, Tanzania

Application Deadline: 30th April 2014

Job Description:


Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Must be fluent in Swahili and English
Customer Focus, Customer Service,
Data Entry Skills,
Listening, Phone Skills, Verbal Communication,
Building Relationships, People Skills,
Interpersonal Savvy,
Problem Solving,

How to Apply:

Apply to: the Recruitment Department
Exact Manpower Consulting