Wednesday, 23 April 2014

Call Center Operators Careers at Exact Manpower Consulting

Job Title: Call Center Operators

Employer: Exact Manpower Consulting

Duty Station: Dar Es Salaam, Tanzania

Application Deadline: 30th April 2014

Job Description:

Duties:

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Must be fluent in Swahili and English
Customer Focus, Customer Service,
Data Entry Skills,
Listening, Phone Skills, Verbal Communication,
Building Relationships, People Skills,
Interpersonal Savvy,
Problem Solving,
Multi-tasking


How to Apply:

Apply to: the Recruitment Department
Exact Manpower Consulting