Thursday, 13 March 2014

Customer Care Representative Jobs at Mobisol Ltd Tanzania

Job Title: Customer Care Representative

Employer: Mobisol Ltd Tanzania

Duty Station:  Arusha, Tanzania

Application Deadline: 17th March 2014

Job Description:

Who we are Mobisol is a leading German company for prepaid Solar Home Systems (SHS) dedicated to delivering a clean, affordable alternative to fossil fuels for low-income households living Without access to reliable energy. Mobisol’s products combine solar energy with innovative Mobile technology and microfinance through mobile payments. Mobisol is already serving over 3,000 customers in Tanzania, Kenya and Ghana with estimated overall beneficiaries of The Mobisol Solar Home Systems numbering 15,000 people.

Our largest operations are in Tanzania. Mobisol systems are already available throughout the Northern Regions of the country. The Headquarters of the company is based in Arusha City. Arusha Region is also where Mobisol Ltd Tanzania was found in the end of 2012 and where
We have our largest customer base. Within this year, Mobisol was able to expand to
Kilimanjaro Region and is looking forward to expand operations further into various other regions of Tanzania.

To enhance our team in Tanzania, Mobisol Ltd is looking for a Customer Care Representative for the Arusha Region. This is a challenging opportunity to join a highly dedicated international team in a fast growing renewable energy market. The Customer Care
Representative is primarily responsible for the following:




Responsibilities:

She/he will report to the Head of Customer Care. The Customer Care Representative is primarily responsible for answering and managing incoming calls from customers or potential customers inquiring about Mobisol or general issues.

The Customer Care Representative must provide professional, courteous, and resourceful support to all incoming calls. She/he must to be able to handle all types of situations with tact and courtesy and must possess a calm and reassuring telephone manner.


Work / information Process

The Customer Care Representative is working closely with members of the Customer Care Department.
She/he will report all related issues to the Head of Customer Care on a regular basis in form of a monthly report.


Job requirement:

The incumbent must be a good team worker who shares our motivation and helps us drive a solar revolution.
She/he must be able to show knowledge about administrating issues and computer office skills.
The Customer Care Representative must possess excellent interpersonal communication and impeccable organisational skills as well as be willing to work in a flexible and creative work environment with fast evolving operations.


How to Apply:

Contact To apply, please send your CV, cover letter including salary expectations to:
tz@plugintheworld.com quoting <Customer Care Representative >in the subject line.

While we appreciate all responses to our request for applications, please understand that we will only contact short-listed candidates.

Mobisol is an equal opportunities employer and encourages applications from qualified
women and men, without discrimination.

More information about Mobisol: www.plugintheworld.com