Thursday, 20 March 2014

Careers at First National Bank Tanzania (FNB) - Head of Retail Banking

Job Title: Head of Retail Banking

Employer: First National Bank Tanzania (FNB)

Duty Station: Dar Es Salaam, Tanzania

Application Deadline: 20th March 2014

Job Description:


• Achieve revenue targets by growing a portfolio of existing clients (optimizing revenue opportunities) and by acquiring new clients
• Achievement of the Net Income Return for the Business as defined In the Financial Performance Report of the Business
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Develop and Implement differentiated service models for client segments
• Build and maintain strategic relationships with internal and external parties to support the sales strategy
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Support with the channel migration of customers to ensure most effective way of banking customers

• Translate strategies into actionable goals and execute relevant projects/ initiatives aligned to strategic objectives with specific performance measures and control systems to track progress of all Sales
• Develop Strategies to Improve operational and cost efficiencies by tracking. controlling and Influencing sales activities with the specific aim to increase sales efficiencies of the team
• Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution. Monitor costs / benefits per campaign/channel. Maintain operational accountability for all campaign execution.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and
solutions to relevant stakeholders
• Manage the growth of active customer Account Base to Increase client base
• Provide sales support efficiencies and services in order to ensure retention of clients
• Manage accounts and interests of top clients to ensure retention and growth
• Define a Sales portfolio growth strategy, in line with predetermined growth targets which are determined on an annual basis through conducting competitor analysis and innovating new value propositions, by developing sales initiatives which align with the various segment strategies
• Provision of an efficient administration service~ through careful and timeous planning reporting and updating of all related information

• Monitor changes in legislation, regulations, initiatives and relevant Industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirement
• Coordinate and facilitate all approved strategic projects


•MBA or other equivalent business management degree
•A minimum of 10 Years banking experience with specific branch and sales experience (must have a proven track record in sales).
•5 Years at an executive retail banking level

How to Apply:

Send your CV to; First National Bank Tanzania,
FNB House, Ohio Street
P.O Box 72290,
Dar es Salaam,


Only shortlisted candidates will be contacted.