Tuesday, 1 October 2013

Front Desk Manager at ACL HR Services

Job Title: Front Desk Manager

Employer: ACL HR Services

Duty Station: Dar Es Salaam
 
Application Deadline: 14th Oct 2013


Requirements:

Must possess at least 4 years of experience and degree in related field.
Prepare accurate written correspondence including letters, and e-mails using MS Word, and reports using Excel.
The applicant needs to be proficient in Hotel property management systems, in particular Opera.
Fluency in reading, writing and spoken English language skills is required and ability to speak other languages would be beneficial.

Responsibilities include (but are not limited to):

Maintaining and building on the strong focus of standards delivery and exceeding our guests expectations
Planning for and reviewing our daily guest arrivals and departures, including VIP and group arrivals
Active involvement in return guest programs and guest history information in order to maximize our guest experience
Ensuring the correct staffing levels according to movements and occupancy, including roster compliance
Handling and resolving concerns and complaints from our guests
Recruiting, coaching, leading and mentoring a strong management team
The ability to train, supervise, evaluate and discipline line employees and managers as needed
To identify and develop employees with high potential so as to support succession planning
Preparing Budgets and analyzing P&L's, monitoring labor cost and expenses
To drive revenue through yield and up sell schemes

Skills:
Passion for service
Strong work ethic
Flexible scheduling and adaptable personality
Commitment to teamwork and good communication skills


How to Apply:

Please interested candidates with the required qualification should send their
CV and certificate to acl.hrservices@gmail.com