Wednesday, 11 September 2013

Front Office Manager Careers at Four Seasons Safari Lodge Serengeti in Tanzania

Job Title: Front Office Manager

Employer: Four Seasons Safari Lodge Serengeti

Duty Station: Arusha

Application Deadline: 15th Sept 2013

Job Description:

1. Must possess at least 4 years of experience in a similar position in an upscale, full service Resort/Lodge.
2. Prepare accurate written correspondence including letters, and e-mails using MS Word, and reports using Excel.
3. The applicant needs to be proficient in Hotel property management systems, in particular Opera.
4. Fluency in reading, writing and spoken English language skills are required and ability to speak other languages would be beneficial.

Responsibilities:
Overseeing Front of House operations within the Rooms Division
Maintaining and building on the strong focus of standards delivery and exceeding our guests expectations
Planning for and reviewing our daily guest arrivals and departures, including VIP and group arrivals
Active involvement in return guest programs and guest history information in order to maximize our guest experience
Ensuring the correct staffing levels according to movements and occupancy, including roster compliance
Handling and resolving concerns and complaints from our guests
Recruiting, coaching, leading and mentoring a strong management team
The ability to train, supervise, evaluate and discipline line employees and managers as needed
To identify and develop employees with high potential so as to support Hotel succession planning
Preparing Budgets and analyzing P&L's, monitoring labor cost and expenses
To drive revenue through yield and up sell schemes

Job Requirements:
Passion for service
Strong work ethic
Flexible scheduling and adaptable personality
Commitment to teamwork and good communication skills


How to Apply:

Please send us Cover letter CV / Resume Leaving Cert Results
to: jobs.serengeti@fourseasons.com          
Or mail it to:
Human Resources Manager
Four Seasons Safari Lodge Serengeti
P.O. Box 14321
Arusha, Tanzania