Sunday, 8 September 2013

Customer Care/Office Management Assistant at EWURA Consumer Consultative Council

Job Title: Customer Care /Office Management Assistant – 8 Posts

Employer: EWURA CCC (EWURA Consumer Consultative Council)


Duty Station: Kagera, Kigoma, Mbeya, Morogoro, Tanga, Kilimanjaro, Mara, Rukwa


Duties and Responsibilities:
Guiding and assisting consumers of EWURA regulated goods and services in lodging complaints and channeling the same to appropriate authorities for settlement;
Following up on complaints lodged/channeled to see to it that appropriate actions are promptly taken;
Receiving, responding or referring any enquiries from consumers of EWURA regulated goods and services
Facilitating the proper functioning of RCCs.

Qualification and Experience:
possession of at least a Diploma in -Office Management, Front Office Operations, Customer Care, Business Administration, Public Law or Relations from a recognized institution;
possession of at least one year working experience with a demonstrable knowledge in customer care and office management; computer literacy in particular window operation systems;
Excellent written and verbal communication skills in both Kiswahili and English;
Working experience in the energy and water sectors will be an added advantage.

Tenure and Remuneration:
1. A competitive salary with other fringe benefits will be offered to the right candidates for the post;
2. A successful candidate will be employed on 2 years¬ contract renewable upon satisfactory performance; further terms and conditions of the appointment shall be communicated to short listed candidates.

How to Apply:

An application letter with curriculum vitae (CV) including e- mail address or day-time contact telephone/mobile number, four (4) recent coloured passport size photograph and photocopies of certificates together with names and contacts of two referees should be addressed to:
The Executive Secretary,
EWURA Consumer Consultative Council (EWURA CCC),
Second Floor, Info Tech Building, Plot 565 Kawe Beach, Mwai Kibaki Road,
P.O. Box 72175,
Dar Es Salaam

Email: g.mmari@yahoo.com or getrudembilingi@yahoo.com

Only short-listed candidates meeting the above criteria will be invited for interview.