Wednesday, 7 August 2013

Customer Service Officers Jobs in Tanzania at Azania Bank Ltd

Job Title: Customer Service Officers

Employer:  Azania Bank Ltd

Duty Station: Dar es Salaam

Application Deadline: 12th August 2013

Role and Objective
Effective and effective service 'delivery to customers so as to improve customer profitability.

Tasks and Responsibilities
Manage Customer service desk effectively and efficiently
Manage Accounts Opening/updating/Closing and the related activities
Enter Customer information's in the system for accounts activation
Performa TM/Bank Card and Pin Mailers issuance
Prepare monthly report for Accounts open/c1osed/updated/not updated
Perform SI Bookings
Prepare Customer related correspondences
Perform settlement account reconciliation Perform ATM/Bank card reconciliation
Issue Balance /Bank statement to customers
Perform FDR bookings
Perform ATM reconciliation /Loading of cash and sending report to HQ
Handle aborted /retracted cash
Assist customers on how to activate their ATM Cards to the ATM Machine.  
Perform Check book ordering, recording, maintenance, calling customers to collect cheque books, unpaid cheque, and prepare monthly cheque books report, Scan and Link images.

 A Bachelor Degree or Advanced Diploma in Marketing or Business Administration with at least TWO years J working experience in Banking Sector. A masters degree will be an added advantage. She/he should be computer Literate.

Remuneration for successful candidates
Attractive remuneration packages await successful candidates to the above posts as per Azania Bank Limited Salaries and Incentive Schemes as reviewed from time to time.

General Information
Only shortlisted candidates will be contact and that they will have to meet all costs associated with their attendance to the interviews. Please note also that successful candidates will be required to meet their relocation costs from wherever they are to new duty station.

How to Apply
Please send applications with attached with detailed resume, copies of relevant certificates, names and addresses of at least two referees, telephone numbers and e-mail addresses of two referees to:
Managing Director,
Azania Bank Limited,
Mawasiliano Towers, Sam Nujoma Road
P. O. BOX 32089
Dar es Salaam
Tel No.: 2412025/26/27, Fax No.: 2412028