Monday, 29 July 2013

Careers at Azania Bank Limited - Customer Service Officers

Job Title: Customer Service Officers - (Two Post)

Employer: Azania Bank Limited

Duty Station: Kahama, Dar Es Salaam

Application Deadline: 12th August 2013

Role and Objective

Effective and effective service 'delivery to customers so as to improve customer profitability.

Tasks and Responsibilities

Manage Customer service desk effectively and efficiently

Manage Accounts Opening/updating/Closing and the related activities

Enter Customer information's in the system for accounts activation

Performa TM/Bank Card and Pin Mailers issuance

Prepare monthly report for Accounts open/c1osed/updated/not updated

Perform SI Bookings

Prepare Customer related correspondences

Perform settlement account reconciliation Perform ATM/Bank card reconciliation

Issue Balance /Bank statement to customers

Perform FDR bookings

Perform ATM reconciliation /Loading of cash and sending report to HQ

Handle aborted /retracted cash

Assist customers on how to activate their ATM Cards to the ATM Machine.  

Perform Check book ordering, recording, maintenance, calling customers to collect cheque books, unpaid cheque, and prepare monthly cheque books report, Scan and Link images.


A Bachelor Degree or Advanced Diploma in Marketing or Business Administration with at least TWO years J working experience in Banking Sector. A masters degree will be an added advantage. She/he should be computer Literate.

Remuneration for successful candidates

Attractive remuneration packages await successful candidates to the above posts as per Azania Bank Limited Salaries and Incentive Schemes as reviewed from time to time.

General Information

Only shortlisted candidates will be contact and that they will have to meet all costs associated with their attendance to the interviews. Please note also that successful candidates will be required to meet their relocation costs from wherever they are to new duty station.

 How to Apply:
Send applications with detailed resume, copies of relevant certificates, names, addresses of at least two referees, telephone numbers and e-mail addresses of two referees to;

Managing Director,

Azania Bank Limited,

Mawasiliano Towers, Sam Nujoma Road

P. O. BOX 32089

Dar es Salaam

Tel No.: 2412025/26/27, Fax No.: 2412028